Realistic service industry training HOTS is a business management training simulation based on the redevelopment and management of a large hotel. The complexities and service sensitivities of a hotel scenario have made the program a preferred training choice in many service sectors, including hotel management, tourism, retail, banking and insurance. The service-specific management concepts brought out in the HOTS simulation are also highly relevant to firms in the manufacturing sector, where HOTS is becoming increasingly popular. HOTS is web-based, so all you need to use the simulation is a computer with an Internet connection.  HOTS is the ideal tool for management training in: • Strategy • Sales • Customer care • Marketing • Finance • Budgeting & budgetary control • Human Resources • Operations The Total Simulator Co. Ltd. 2010